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Terms of Service

 

1. Introduction and Scope
Welcome to Homelirian (hereinafter referred to as "we" or "us"). By accessing our website and purchasing our products (including children's table and chair sets, single beds, bunk beds, and bedside tables), you agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. You represent that you have the full legal capacity to enter into a binding contract. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. User Account and Website Responsibility
To access certain features of our service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect unauthorized or illegal activity.

3. Products, Inventory, and Price Rights
We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

4. Orders and Payment
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We accept major credit cards and other secure payment methods indicated on the site.

5. Shipping Policy

  • Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.

  • Shipping Costs:

    • Orders of 50 AUD or more: Free Shipping.

    • Orders under 50 AUD: A flat shipping fee of 5.99 AUD applies.

  • Processing Time: Orders are processed within 1 to 3 business days.

  • Transit Time: Delivery usually takes between 5 to 8 business days, depending on the destination.

  • Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

  • More Details: For more detailed information on shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Order Cancellation

  • Cancellation Conditions:

    • Orders that have not been shipped can be cancelled directly within 48 hours of placing the order.

    • Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, please wait for the logistics delivery to arrive and then contact us to initiate a return and refund.

  • Refunds: Refunds will be returned to the same payment method you used for the purchase.

  • Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Regarding arrival time: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

  • More Details: For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

  • Exchange Scenarios/Conditions: We accept exchanges within 14 days of receipt if the item is defective or damaged.

  • User Actions: To initiate a return or exchange, please contact us immediately with your order number and details about the product.

  • Process: We will provide instructions on how to return your package. Items must be returned in their original condition and packaging.

  • Return Method: Refunds will be processed through the original payment institution (such as Visa, MasterCard), consistent with the payment method used at the time of purchase.

  • Refund Timing: After the return is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Regarding arrival time: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

  • More Details: For more detailed information on returns and refund processes, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. For details on how we collect, use, and disclose your information, please refer to our Privacy Policy Page.

9. Disputes and Governing Law
These Service Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is our property or the property of our content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission by us.

11. Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

12. Modification of Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Severability
In the event that any provision of these Service Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Contact Information
Questions about the Service Policy should be sent to us at:

Address: 1911 SUNSET MAPLE CT, CHESAPEAKE, VA 23323-6398, United States
Phone: +1 (323) 599-8918
Email: service@homelirian.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)