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Shopping Guide

 

Welcome to Homelirian (hereinafter referred to as "I" or "us"). To ensure you have a smooth and secure experience while selecting furniture for your home, we have prepared this guide. We offer a curated selection of children's desk and chair sets, single beds, bunk beds, and bedside tables. Please read the following instructions carefully.

Preparation and Selection

Before placing an order, we recommend carefully evaluating your needs and space requirements to ensure our furniture fits perfectly into your home.

  • Measure Your Space: Please measure the room dimensions where the furniture will be placed. For items like bunk beds and single beds, ensure there is sufficient clearance for movement. For desk and chair sets, verify there is adequate lighting space and ergonomic room for the user.

  • Check Specifications: detailed dimensions and material descriptions are provided on every product page. Please review these details to ensure the bedside table or bed frame matches your mattress size and room aesthetic.

  • Safety Considerations: Our furniture is designed with stability and safety in mind. When selecting high-sleeper products like bunk beds, please ensure the user is capable of using ladders safely.

  • Color and Texture: Please note that screen display settings may slightly alter the appearance of colors. We aim to describe the finish and materials as accurately as possible.

Shopping Cart and Order Confirmation

Once you have selected your desired items, follow these steps to proceed:

  • Review Your Cart: Navigate to the shopping cart page to review the items, quantities, and specifications (such as size or color) of the products you intend to purchase.

  • Shipping Address: Please ensure your shipping address is accurate and complete. We rely on the information provided to deliver your order successfully. We are unable to redirect orders once they have been dispatched.

  • Account Information: If you choose to create an account, ensure your contact details are current so we can send order updates and tracking information.

Payment Methods and Completion

We provide a secure payment environment to protect your financial information.

  • Accepted Payment Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Payment Security: Your transaction data is encrypted. We do not store your complete credit card details on our servers.

  • Billing Information: Please ensure that the billing address matches the address on your credit card statement to avoid processing delays.

  • Completion: Once payment is successful, you will receive an order confirmation via email. This email serves as your receipt and proof of purchase.

Shipping and Delivery

To ensure transparency regarding how we get your products to you:

  • Processing Time: We aim to process orders promptly. You will receive a notification once your order leaves our facility.

  • Inspection upon Delivery: Upon arrival, please inspect the packaging of your desk, bed, or nightstand. If you notice significant damage to the packaging, please document it immediately before opening.

  • Delivery Areas: We deliver to the address specified in your order details. Please ensure the location is accessible for delivery personnel.

Returns and After-Sales Support

We want you to be satisfied with your purchase.

  • Return Policy: If you are not satisfied with the product, please review our return policy page for instructions on how to initiate a return. Items must be returned in their original condition and packaging.

  • Damaged or Incorrect Items: If you receive a damaged item or the wrong product, please contact us immediately so we can rectify the issue.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data.

  • Data Usage: The personal information you provide (such as name, address, and payment details) is used solely for processing your order and improving your shopping experience.

  • Data Security: We employ industry-standard security measures to prevent unauthorized access to your information. We do not sell your personal data to other parties.

Contact Us

If you have any questions regarding your order, product specifications, or shipping, please do not hesitate to reach out to us.

Address: 1911 SUNSET MAPLE CT, CHESAPEAKE, VA 23323-6398, United States
Phone: +1 (323) 599-8918
Email: service@homelirian.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)