Payment Methods
At Homelirian (hereinafter referred to as "we" or "us"), we are dedicated to providing a secure and seamless shopping experience for our customers looking for children's table and chair sets, single beds, bunk beds, and nightstands. Below are the details regarding our payment processes, security measures, and support.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. All transactions are processed in Australian Dollars (AUD) and, where applicable, are inclusive of GST.
Process Initiation
Upon selecting your desired items, such as a bunk bed or a nightstand, and proceeding to checkout, you will be prompted to enter your credit card details. This includes the card number, expiration date, and the security code (CVV/CVC). By clicking the "Pay" or "Complete Order" button, you authorize us to charge the total order amount to the selected payment method.
Payment Confirmation
Once the transaction is authorized by the issuing bank, you will receive an automated email notification confirming that the payment has been successfully processed. The charge will appear on your credit card statement under our name. If the transaction is declined, please check your details or contact your bank before attempting again.
Security and Data Protection
We prioritize the protection of your financial information.
Credit Card Security
We utilize Secure Socket Layer (SSL) encryption technology to protect your credit card information during transmission. We do not store your full credit card number on our servers. All transactions are processed through a secure gateway to ensure your data remains protected against unauthorized access.
Our Privacy Policy
We respect your privacy. The payment data you provide is used strictly for the purpose of processing your order and preventing fraud. We adhere to applicable privacy principles and do not sell or rent your financial details to others.
Dispute Resolution
We are committed to resolving any billing issues amicably and quickly.
Resolution Services
If you recognize a transaction you did not authorize or believe there is an error with the amount charged for your single bed or other items, please contact us immediately via email. We will investigate the matter and work towards a resolution.
Additional Assistance
If we are unable to resolve the issue to your satisfaction, you retain the right to contact your card-issuing bank to initiate an inquiry or dispute according to the terms of your credit card agreement.
Communication and Support
Keeping your information current is vital for successful processing.
Updating Information
Please ensure that the billing address provided matches the address on file with your credit card issuer. If your card details change or expire before an order is fulfilled, please contact us promptly to update your payment method to avoid delays in shipping your furniture.
Transaction Currency
All prices listed on our online store and all transactions processed are in Australian Dollars (AUD). Please be aware that if your card is issued by a bank that does not treat AUD as the primary currency, your bank may apply a conversion rate or fee, which is outside of our control.
Fraud Prevention
To ensure the security of all transactions, we reserve the right to verify payment details before dispatching an order. In some cases, we may request additional proof of billing ownership to prevent fraudulent activity. If we cannot verify the payment, the order may be cancelled for your protection.
Contact Information
If you have any questions regarding these payment methods, please contact us using the details below:
Address: 1911 SUNSET MAPLE CT, CHESAPEAKE, VA 23323-6398, United States
Phone: +1 (323) 599-8918
Email: service@homelirian.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)